Privacy Policy

1. Who We Are

Socialbear AI provides AI-powered moderation tools for Facebook Pages, including comment moderation, direct message triage, and post workflow automation.

2. Information We Collect

• Account details such as name, email address, and workspace settings.
• Facebook Page metadata and integration details needed to run connected features.
• Content data processed for moderation, including comments, post text, and direct messages.
• Moderation activity logs such as actions, timestamps, and rule matches.
• Technical and usage data including device, browser, IP address, and diagnostics.

3. How We Use Information

• Deliver moderation features such as auto-hide, auto-label, and automated response workflows.
• Score and classify content to detect spam, abuse, harassment, or policy violations.
• Maintain product security, prevent abuse, and investigate incidents.
• Provide customer support and communicate operational updates.
• Comply with legal obligations and platform requirements.

4. Meta Platform Data

When you connect a Facebook Page, we process data received through Meta APIs only to provide requested moderation functionality. We do not sell personal data. We use access tokens and permissions strictly for authorized features and according to Meta Platform Terms.

5. Sharing of Information

• With infrastructure and service providers who process data on our behalf under confidentiality obligations.
• With legal authorities when required by law or to protect rights and safety.
• As part of a merger, acquisition, or asset transfer, with appropriate safeguards.

6. Data Retention

We retain data only as long as needed for service operations, legal compliance, and dispute resolution. Workspace administrators can request deletion of account and moderation data at any time.

7. Your Rights

• Access, correction, export, or deletion of your personal data, subject to legal limits.
• Disconnect Facebook integrations at any time.
• Request restrictions on processing when applicable.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect data. No internet transmission or storage system can be guaranteed 100% secure.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

11. Contact and Data Deletion Requests

For privacy questions or deletion requests related to your Facebook data, contact accounts@socialbear.com. Include your workspace email and associated Facebook Page ID so we can process your request quickly.